Feedback and service information
Feedback and Repair Information Updates
Help us keep TickTock Fix website information clear and accurate by reporting outdated repair details, identifying confusing descriptions or sharing suggestions about our watch care resources.
Send Detailed Feedback
Email your message to [email protected] and include the page name, the statement you would like us to review and a short explanation of your concern. For reports involving technical watch information or repair descriptions, include a reliable reference where possible so the details can be evaluated more carefully.
What Happens After You Contact Us
- We review your message and identify the relevant website page, service description or watch care information.
- When a factual inaccuracy or outdated detail is identified, we assess the content and make an appropriate correction where necessary.
- Material changes to repair guidance or service information may be reflected on the relevant page so visitors can consult the revised details.
Suggestions and Technical Accuracy
Watch preferences, maintenance priorities and opinions about repair options can vary depending on the timepiece and its intended use. A difference in personal preference does not necessarily mean that published information is incorrect. We particularly welcome feedback that identifies misleading service descriptions, unclear repair explanations, inaccurate technical details or important information that may be missing. TickTock Fix aims to make its website practical, understandable and useful for people seeking appropriate care for their watches.