Answers to your watch repair and maintenance questions

Consider a professional inspection if your watch begins losing or gaining time unexpectedly, stops running, develops condensation beneath the crystal or shows signs of physical damage. Regular maintenance can also help identify wear before it affects other components. The appropriate service interval depends on the movement, manufacturer recommendations, usage and condition of the timepiece.

In many cases, a stopped watch can be restored to working order, but the correct solution depends on the underlying cause. A quartz watch may need a battery replacement, while a mechanical or automatic model may require movement inspection or servicing. Our recommended next step is a diagnostic assessment to identify the issue before repair work begins.

TickTock Fix focuses on watch diagnostics, battery replacement, movement servicing, crystal and glass repairs, strap and bracelet fitting, and general maintenance. Available options depend on the watch model, component condition and repair requirements. Contact our team with the brand and model details so we can explain which services may be suitable for your timepiece.

Keep your watch clean and dry according to its care instructions, avoid unnecessary impacts and strong magnetic fields, and store it safely when not in use. Follow the manufacturer's guidance for winding, water exposure and maintenance. Water resistance can diminish as seals age, so avoid assuming an older watch remains protected without an appropriate inspection.

Contact the TickTock Fix team by email or phone and share the watch brand, model if known, and a description of the problem. Photos can also help illustrate visible damage. Once we understand the symptoms and assess the timepiece where necessary, we can explain the recommended repair options and the factors that influence the estimate and turnaround time.